jackpot368 Privacy Policy

1. Who We Are

This Privacy Policy applies to the jackpot368 online casino platform, accessible at jackpot368.app ("jackpot368", "we", "us", "our"). jackpot368 is the data controller responsible for the personal data of players who register and use the jackpot368 platform. If you have any questions about this Privacy Policy or how jackpot368 handles your data, please contact us using the details in Section 12.

2. Data We Collect

jackpot368 collects the following categories of personal data from players:

2.1 Registration Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Mobile phone number;
• Username and password (stored in encrypted form).

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, PhilSys National ID, SSS ID, driver's license);
• Proof of address documents (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshot).

2.3 Financial Data

• Deposit and withdrawal transaction records;
• Payment method details (e.g., GCash number, BPI or BDO account reference, PayMaya account);
• Transaction amounts in Philippine Peso (₱).

2.4 Usage and Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, games played, session duration, and betting history;
• Cookies and similar tracking technologies (see Section 9).

2.5 Communications Data

• Records of your communications with jackpot368 customer support;
• Feedback, complaints, and dispute records;
• Marketing preferences and opt-in/opt-out records.

3. How We Use Your Data

jackpot368 uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your jackpot368 player account;
• Age and Identity Verification: To verify that you meet the 21+ age requirement and to comply with KYC obligations;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Legal Compliance: To comply with anti-money laundering (AML) regulations, responsible gaming obligations, and applicable Philippine laws;
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance;
• Platform Improvement: To analyse usage patterns and improve jackpot368's games, features, and user experience;
• Marketing: To send you promotional offers, bonuses, and updates where you have opted in to receive such communications;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and abuse of jackpot368's platform;
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools where appropriate.

4. Legal Basis for Processing

jackpot368 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and jackpot368 (i.e., to operate your account and provide gaming services);
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations and responsible gaming requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

jackpot368 does not sell your personal data to third parties. jackpot368 may share your personal data with the following categories of recipients only where necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your transactions;
• Game Providers: Licensed game software providers who supply the games available on jackpot368, to the extent required for game operation;
• Identity Verification Services: Third-party KYC and AML compliance providers;
• Regulatory Authorities: PAGCOR and other applicable regulatory bodies, where required by law;
• Law Enforcement: Where jackpot368 is legally required to disclose data in response to a lawful request;
• Service Providers: IT infrastructure, hosting, analytics, and customer support providers acting as data processors under appropriate data processing agreements.

All third parties with whom jackpot368 shares personal data are required to handle that data securely and in accordance with applicable data protection laws.

6. Data Retention

jackpot368 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• KYC documents are retained for the period required by applicable regulations;
• Marketing data is retained until you withdraw consent or opt out;
• Customer support records are retained for a reasonable period to resolve disputes and improve service quality.

When personal data is no longer required, jackpot368 will securely delete or anonymise it.

7. Data Security

jackpot368 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jackpot368's servers;
• Encrypted storage of passwords and sensitive account data;
• Two-factor authentication (2FA) available for player accounts;
• Access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and monitoring.

While jackpot368 takes data security seriously, no system is completely immune to risk. You are responsible for keeping your jackpot368 login credentials confidential and for notifying jackpot368 immediately if you suspect unauthorised access to your account.

8. Your Rights

As a jackpot368 player, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data jackpot368 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to jackpot368's legal retention obligations;
• Right to Restriction: You may request that jackpot368 restrict processing of your data in certain circumstances;
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jackpot368's support team. jackpot368 will respond to requests within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

jackpot368 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and deliver relevant content. The types of cookies used by jackpot368 include:

• Essential Cookies: Required for the platform to function, including session management and security;
• Analytics Cookies: Used to understand how players use jackpot368, helping us improve the platform;
• Preference Cookies: Used to remember your settings and preferences;
• Marketing Cookies: Used to deliver relevant promotional content where you have consented.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the jackpot368 platform.

10. Children and Minors

jackpot368 is strictly for players aged 21 and above. jackpot368 does not knowingly collect personal data from individuals under 21 years of age. If jackpot368 becomes aware that personal data has been collected from an underage individual, that account will be immediately closed, all data will be deleted, and any deposits will be returned in accordance with applicable regulations. If you believe a minor has registered on jackpot368, please contact us immediately.

11. Changes to This Privacy Policy

jackpot368 may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. Material changes will be communicated to registered players via email or an in-platform notification. The current version of this Privacy Policy is always available on this page. Your continued use of jackpot368 following notification of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jackpot368's data practices, please contact our support team via the live chat feature on the jackpot368 website, or by email at: support at jackpot368.app

jackpot368's support team is available 24/7 and includes Filipino-speaking agents who can assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.